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Disclosures |
| Customer
Complaint Policy |
Nexity Bank is focused on providing financial
services via the Internet in compliance with all Federal and State
regulatory policies including but not limited to consumer protection,
fair lending and civil rights laws. The Principles and Values of Nexity
Bank include putting the customer first as well as consistently reflecting
a focus on honesty, integrity and responsibility.
In
the event a complaint needs to be filed with Nexity Bank, the individual
can:
- Contact the Compliance Officer of
Nexity Bank at (205) 298-6391.
- Notify Nexity Bank in writing at:
| Nexity
Bank
Compliance Dept.
3500 Blue Lake Drive, Suite 330
Birmingham, Alabama 35243 |
The complaint should be submitted in
writing, if possible, and should include the following information:
- A description of the act or practice
that is thought to be unfair or deceptive, or in violation of
existing law or regulation, including all relevant facts.
- The name and address of the complainant.
Response to a complaint sent directly
to Nexity will typically be provided to you in writing within 10
business days.
In the
event a complaint is not resolved to your satisfaction you may contact
our federal regulator, FDIC, for further review at FDIC Consumer
Response Center, 2345 Grand Boulevard, Suite 100, Kansas City, Missouri
64108, toll-free number (877) 275-3342.
If there are any questions or comments,
contact Nexity Bank at (205) 298-6391.
Your
Deposit Account Terms and Conditions Disclosure | Truth-in-Savings
Disclosure | Your Ability
to Withdraw Funds Disclosure | Electronic
Funds Transfers Disclosure | Notice
of ATM User Disclosure Personal
Overdraft Protection Guarantee Agreement | Demand Deposit Line of Credit Agreement
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