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Frequently
Asked Questions - I
just opened a new account. How do I deposit money into it?
- After
I send my money to Nexity, how long before I can use it?
- Do
you accept deposits at ATMs?
- What
type of deposit will Nexity "not accept"?
- I
have forgotten my Password. How can I find out what it is?
- How
can I find out which ATMs I can use?
- Can
I change my ATM or ATM/Debit card PIN number?
- What
do I do if I lose my ATM or ATM/Debit card?
- When
and how will I receive my statements?
- What
are the options available with telephone banking that allow me to review my account
information?
- How
do I activate my ATM or ATM/Debit Card?
I
just opened a new account. How do I deposit money into it?
There are three
easy ways to get started: - Transfer
money from another Nexity Bank account into your new one.
- Mail
us a check (please be sure to include your deposit slip). Nexity Bank, PO Box
43600 Birmingham, AL 35243-3600.
- Transfer
money from another bank via Wire Transfer. More
Details
Back
to Menu After
I send my money to Nexity, how long before I can use it?
We suggest that
you allow one business day for wire transfers and two business days for ACH (electronic
check). However, if you have Overdraft Protection on your account, you already
have access to those funds. You can always check your account balance in real
time via Account Access, Telephone Banking
(1-877-399-6391), ATM Account Inquiry, or Nexity Customer Service (1-877-738-6391).
Back
to Menu Do
you accept deposits at ATMs?
No. You may only withdraw money, or perform
balance inquiries at ATMs. Back
to Menu What
type of deposit will Nexity "not accept"?
Nexity Bank does not
accept the following types of deposits: Cash, Counter Checks, Third Party Checks,
Money Orders, Travelers Checks, and Credit Card Checks. Back
to Menu I
have forgotten my Password. How can I find out what it is?
For your security,
Nexity does not have access to your password(s). We can, however, help you create
a new password, so that you can have access to your accounts again. If you are
having trouble getting into your account, a Customer Service Representative can help you. Please give
us a call toll-free at
1-877-738-6391. Back
to Menu How
can I find out which ATMs I can use?
Nexity ATM and Debit cards are accepted
at all national and regional Network Terminals. This includes about 99.7% of all
ATMs in the United States and on US military bases overseas. Back
to Menu Can
I change my ATM or ATM/Debit card PIN number?
For security reasons, we
do not allow you to change your PIN number. If you do not know your PIN, a Customer Service Representative
can help you. Please give us a call toll-free at 1-877-738-6391. Back
to Menu What
do I do if I lose my ATM or ATM/Debit card?
Notify Nexity immediately
during Nexity business hours at 1-877-738-6391 and a Customer Service Representative will assist you.
Nexity business hours are Monday - Friday 8 AM ET to 11 PM ET and weekends 9 AM
ET to 6 PM ET. If you need to report your card lost or stolen and it is after
business hours, please call
1-800-500-1044. Back
to Menu When
and how will I receive my statements?
Statements can be viewed online
at anytime, but you will receive your statement(s) within a few days after the
end of the month. Statements include information on every Nexity account that
you have. Click here for help in accessing
your online statement. Back
to Menu What
are the options available with telephone banking that allow me to review my account
information?
Please click on the link to open up the Nexity
Telephone Banking menu. You will need Adobe Acrobat to view the menu. Back
to Menu How
do I activate my ATM or ATM/Debit Card?
You must activate your Card at
an ATM machine by making a balance inquiry or making a withdrawal. 
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