Frequently Asked Questions - Virtual Statement

1. I can't find my "Virtual Statement" button. How do I get to it?
2. What is a "PDF" file and why did Nexity choose this format to provide my Statements?
3. Why am I able to view PDF documents from other web sites yet I am unable to view my online statement from Nexity Bank?
4. I am a Microsoft Internet Explorer 5.0 or 5.01 user and I am unable to view my online statement. What must I do to correct this?
5. I want to install the latest version of Adobe Acrobat Reader. Can I upgrade my existing version?
6. How do I know what "version" I have ?
7. I clicked on "Statements", but my Adobe Acrobat Reader pulls up a blank screen.
8. I am in the process of installing Adobe Acrobat Reader using the link you provided. I am being prompted on whether to Open the file or Save it to disk. What should I do?
9. When I go through the steps of installing Adobe Acrobat Reader, I get 'Page Not Found' and cannot download it.
10. I upgraded from an Adobe Acrobat Reader version 3, to the latest version (5). I have rebooted my computer, and still cannot view my statement.
11. I have clicked to receive my virtual statement and am being prompted to Open, or Save this file to disk. What do I do? Is it safe to Open?
12. I have pulled up my Statement, but when I click on the File menu, "Save As..." is not available. How do I save a copy on my computer?

I can't find my "Virtual Statement" button. How do I get to it?
You must be logged into your online Account Access. Once you are able to view your accounts, choose any account and click on the "Statements" button.

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What is a "PDF" file and why did Nexity choose this format to provide my Statements?
The PDF (Portable Document Format) is the standard for electronic document distribution worldwide. PDF is a universal file format that preserves all of the fonts, formatting, colors, and graphics of any document, regardless of the computer and browser used to view it. Your Nexity Bank Statement is compact, for faster download. It can be easily viewed, navigated, saved and printed when logged into your secure account access. Working with the PDF format requires Adobe Acrobat® Reader, which is free and readily available.
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Why am I able to view "PDF" documents from other web sites yet I am unable to view my online statement from Nexity Bank?
Most other web sites provide "static" PDF documents. When you visit their site, you can directly view these files without special secure logon because they are not confidential. Your Nexity Bank Account Statement is generated upon request, if you are properly logged into account access. Your statement is not stored on our web server. This is done for your security to ensure that only the intended audience (you) can receive the Statement.

There are issues with Microsoft Internet Explorer version 5.0 and 5.01, with older versions of Acrobat Reader. When you attempt to view your statement using Internet Explorer version 5.0 and 5.01, because you are downloading a 'dynamic' document, the PDF file does not open within your browser. The most recent version of Adobe Acrobat Reader (5) allows Internet Explorer version 5.0 and 5.01 users to read Nexity Bank statements. In fact, even if you have the most recent Internet Explorer version, you should still install the most recent version of Acrobat Reader by clicking on our link to that download location (see below).

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I am a Microsoft Internet Explorer 5.0 or 5.01 user and I am unable to view my online statement. I get a "viewer not found" or prompt for which program to use to open the file. What must I do to correct this?
If you have just installed Adobe Acrobat Reader, it may only be necessary to reboot your computer and try again. If you have not installed the most recent version (5),click here to Install the latest version of Adobe Acrobat Reader - 5

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I want to install the latest version of Adobe Acrobat Reader. Can I upgrade my existing version?
You will need to download and install the full version of the latest software - click here:

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How do I know what "version" I have?
To find the version of software you are running, open the software, and click on "Help". For Adobe Acrobat Reader, choose "About Adobe Acrobat Reader" and note the top line. For America OnLine, choose "About America OnLine" and note the top line. For Internet Explorer, choose "About Internet Explorer", the line after "Version:". In Netscape, choose the bottom About option and note the Title of the page.

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I clicked on "Statements", but my Adobe Acrobat Reader pulls up a blank screen. If you have a large number of accounts or are have a slower Internet Connection, your Statement may still be loading. Give it a few minutes. If you have not recently installed the new version of Adobe Acrobat Reader, you will need to download and install the full version of the latest software - click here:

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I am in the process of installing Adobe Acrobat Reader using the link you provided. I am being prompted on whether to Open the file or Save it to disk. What should I do?
If you have followed the steps to install Adobe Acrobat Reader, then it is safe to click on "Open this File..". After the program loads, it will automatically start the install for you. After the download, it is advisable to close down all other programs before installing. Then reboot your computer after the install.

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When I go through the steps of installing Adobe Acrobat Reader, I get "404 error" or "Page Not Found". If you are at a place of business, you may be behind a corporate "firewall" or "proxy server". Click here to try another download location that your Internet connection may allow.

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I upgraded from an Adobe Acrobat Reader version 3, to the latest version (5). I have rebooted my computer, and still cannot view my statement.
Adobe indicates that if you have version 3, you must uninstall it before upgrading to the latest version. If you suspect that you have upgraded without properly uninstalling version 3, follow the steps below:

1. Uninstall version 5. In Windows, click START, Programs. Find Adobe Acrobat Reader 3 and choose 'uninstall'. Follow instructions to uninstall.
2. Click again on START, Programs. Find Adobe Acrobat Reader 4 and choose 'uninstall'. Follow instructions to uninstall.
3. Find Adobe Acrobat Read 5 on your computer and double-click. Follow instructions to Install. Be sure to reboot afterwards.

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I have clicked to receive my virtual statement and am being prompted to Open, or Save this file to disk. What do I do? Is it safe to Open?
If you are in your Nexity Bank Account Access, and have clicked to receive your Statement to receive this prompt, it is safe to click on "Open this file...". If you have correctly installed the latest version of Adobe Acrobat Reader, your Statement will appear within a few seconds to several minutes depending on the speed of your Internet Connection.

I have pulled up my Statement, but when I click on the File menu, "Save As..." is not available. How do I save a copy on my computer?
Click on the Disk icon in the top bar, select where you want the Statement to be saved, name it and click "Save".

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